frequently asked Questions
Delivery
How to track my order ?
When your package is shipped, you will receive an email providing you with a tracking number to use on the carrier's web page.
This can often hide in your junk mail (SPAM).
You will also find your tracking number in your account, by clicking on the order number, then on "track shipment"
What if I am not at home when the package arrives?
The courier will come up to twice to your delivery address to deliver the package to you. If you are not at home and the courier cannot leave the package with another trusted person, the courier will leave a delivery notice, asking you to contact the transport company to arrange another time or address. Delivery. If no one can receive the package at the agreed address, a relay point may be available (if offered by the carrier).
Can I return a faultless product simply because I don't like it?
Yes, but it will only be accepted if the products are presented in their original packaging and with the warranty seal intact. Otherwise, the return will not be accepted.
For hygienic reasons, due to the legislation in force, under no circumstances can lingerie items be returned as well as sex toys whose packaging has been opened.
The costs and risks related to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned goods arrive in perfect condition.
In the event that the return is not accepted, it will remain in our distribution warehouse to be collected by the customer within a period not exceeding 30 days from the return.
I did not receive my order!
It is very important that you pay attention to your email or telephone. If there is a problem with the order, we will contact you by one of these means.
In your account, you can also see the order status in "Order History".
If you have not received the package within 48 business hours of shipment, you can contact us and we will investigate the reason.
Do I have to pay the shipping company when I receive the package?
No, you don't! Orders are paid including postage. You will not have to pay anything to the courier. Except for areas that may have additional customs fees, such as the Canary Islands... These fees must be paid to the legal body in question.
Are the shipments discreet
Our shipments are 100% discreet. The sender that appears is not identified with our page. Transport companies do not know the contents of the packages. The packages have no external marking indicating what they contain.
Can I send my order to another address?
To send the order to another address, simply enter the new address in your basket. The bottom of the registration form will allow you to create a different delivery address and save it for another occasion.
Gift cards
How to buy gift cards?
You can buy gift cards by clicking on the gift card link at the top right of the main menu, or by following this link .
What is the amount of gift cards offered by Hot Bunny Games
Hot Bunny Games makes it available to you to purchase gift cards of different values.
You can choose from the different amounts:
- 5€
- 10€
- 15€
- 20€
- 25€
- 50€
- 100€
- 150€
- 200€
- 250€
In what format are the gift cards offered?
Hot Bunny Games offers gift cards in digital format.
Do I have to pay additional fees for the purchase of the gift card?
No, you do not have any additional costs for the purchase of the gift card. No shipping costs, no hidden costs.
I didn't spend all of my gift card balance. Can I request a refund of the remaining balance?
No, unfortunately the remaining balance of the gift card is non-refundable.
I changed my mind. Can I request a refund?
No, a full or partial refund of the gift card is not available, while a full refund of the gift card, if it has not yet been used, is possible if you request it before 14 working days following the date of purchase.
Returns
How to return an item ?
You have the right to return an item within 14 days without giving a reason.
For reasons of health protection and hygiene, the following products are not accepted
Products whose seal has been broken Products whose packaging is damaged Products whose foil has been removed Products used as worn lingerie, open box sex toys.
How long do I have to return a product?
The maximum period for notifying us of a return is 14 working days, after receipt of the product. You can let us know via the contact page. We will respond to you as soon as possible and give you instructions.
Guarantee
How long is my item guaranteed?
Your item is guaranteed for two years. This means that the products are guaranteed against manufacturing defects during this period, but not against misuse or mishandling.
Various
I can't find the product I'm looking for?
If you cannot find the product you are looking for, it is likely that it has been canceled due to lack of stock or that it has been removed from our catalog. Anyway, please don't hesitate to contact us about this product. We will do our best to obtain the product or advise you on a similar product.
How do I maintain my sex toys?
Always follow the manufacturer's instructions. In case you can't find the instructions, be careful never to wet the motor of your sex toy. Use a clean washcloth and do not immerse the sex toys entirely in water. If your sex toys do not have a motor, you can immerse it in boiling water for about ten minutes. You then dry it with a clean cloth and you're done! Always keep it away from light and dust in a dry place and away from too high or too low temperatures.
How can I see my cart?
You can see the status of your basket at any time. Simply click on the shopping cart icon in the upper right corner of the page. With the shopping cart on the screen, you can modify the products and see the total to pay.
Hot Bunny Games